Terms of service

These terms cover everything GongGong offers: the products and services we sell, the free tiers and downloads we give away, and this site. By creating an account, buying, claiming or downloading anything, or using any of it, you agree to them.

You are solely responsible for how you use our products and services, and for everything you do with them: what you run them for, the data and content you put through them, and the results.

• You are responsible for complying with the laws, regulations and third-party terms that apply to you and to what you use our products for, wherever you use them.
• We provide the tools. We do not direct or supervise what you do with them, and we are not responsible or liable for your use or misuse of them, or for what follows from it.
• You will not use our products or services to break the law, or to harm, defraud or gain unauthorised access to anyone or anything.
• You will compensate GongGong for claims, losses and costs that arise from your use of our products or services, or from your breaking these terms.
• If we learn that a product is being misused, or that these terms are being broken, we may revoke access without a refund.

Each order is one tier of one product, at the price shown when you check out. One-off tiers are paid once. Recurring tiers give access for the period shown on their price; renewing adds another period after the current one ends. A tier priced per unit (for example per slot) is for the number of units you choose.

A free tier can be claimed once per account. Moving up to a dearer tier of a product you already pay for takes the unused time on your current tier off the price; the new tier starts straight away and replaces the old one.

Everything you buy or claim is delivered to your GongGong dashboard: licence details, account details and files. Downloads on product pages are free to take.

We maintain every product with regular updates, monitor our servers and products for outages, and keep improving them. Updates can change how a product works or looks; what your tier includes keeps working as described for that tier. We work to keep everything available, but we cannot promise uninterrupted service.

Your account is a 16-digit account number and a random name. The number is the only way in. We store it only in a form that cannot be read back, so a lost number cannot be recovered, and neither can the orders and credit behind it. Keep it safe, and never share it. An account with no order and no credit is closed after 7 days without use.

• In crypto, when crypto payment is available.
• With store credit, when your balance covers the price.
• Through a middleman: @cupid on Telegram, with @blorabiz added to the ticket. You cover the middleman's fee, and your order is delivered once we confirm the payment went through.

A crypto payment above the price is added to your credit. A payment that arrives after the tier sold out is returned to your credit in full.

A licence is for its holder only and may not be shared. If we find that anyone other than the licence holder is using it, we revoke access.

Once a product has been delivered, the sale is final and there are no refunds. If we cannot deliver a paid order, the price is returned to your store credit. Access revoked for misuse, sharing or breaking these terms is not refunded. See the refund policy.

You can add credit from your dashboard, paid in crypto; credit also comes from overpayments, from orders we could not deliver, and from adjustments we make. It pays for orders on the same account. It is not paid out.

Our products and services are provided as they are and as available. To the fullest extent the law allows, we make no promises beyond what these terms and each tier’s description say, and we are not liable for indirect or consequential losses, or for lost profits, data or business. Where we are liable, our total liability is limited to what you paid us for the product concerned in the 12 months before the claim.

We reply within 24 hours and resolve software edge cases within 48 hours. See support.

We may update these terms. The date at the top shows when they last changed; using GongGong after a change means you accept it.